Shipping policy
Because many of our products are part of limited-edition drops, we work hard to process and ship orders as quickly as possible.
ORDER PROCESSING:
Orders are typically processed within 2-5 business days after purchase. During new product launches, limited drops, holidays, or high-volume sales periods, processing times may be slightly longer. Some items may ship separately depending on product availability and fulfillment location.
Once your order has shipped you will receive a confirmation email with tracking information.
SHIPPING RATES:
Shipping rates are calculated at checkout based on your location and selected shipping method. We may offer free shipping promotions throughout the year. Any applicable offers will be clearly noted on our website.
DELIVER TIMES:
After your order has been processed, most domestic orders arrive within 3-7 business days. Please note that deliver times are estimates and may vary due to weather carrier delays, holidays or other circumstances outside of our control.
LIMITED EDITION RELEASES:
Due to the exclusive nature of our drops, inventory is limited. Once an item is sold out, we cannot guarantee restocks or replacements. If an item becomes unavailable after purchase due to an inventory discrepancy, you will be notified promptly and issued a full refund for the unavailable item.
INCORRECT SHIPPING INFORMATION:
Customers are responsible for providing accurate shipping information at checkout. Saltwater Social Co is not responsible for packages delayed, lost, or returned due to incorrect or incomplete shipping addresses. Additional shipping charges may apply if a package must be re-shipped.
LOST OR STOLEN PACKAGES:
Once a package has been marked as delivered by the shipping carrier, Saltwater Social Co is not responsible for lost or stolen packages. If you experience an issue with delivery, we recommend contacting the shipping carrier directly. We are happy to assist with tracking information when possible.
QUESTIONS:
If you have any questions regarding your order or shipping status, please contact us at hello@thesaltwatersocialco.com